+125
Customers Worldwide
+32
Countries Shipped
+260K
Products Sold
Best Sellers
Questions & Answers
Welcome to the Frequently Asked Questions (FAQ) section of our website! Here, we've compiled answers to common queries about our products to help you find the information you need quickly and conveniently. If you can't find the answer you're looking for, feel free to contact us directly for further assistance. Explore below to get the answers you seek!
Do you provide customized solutions for bulk orders?
Yes, we offer customized solutions for bulk orders. If you are a business, distributor, or reseller, we can provide products tailored to your specific needs, including options for customization with your logo and custom packaging.
What are your shipping delivery time & fees ?
Delivery times depend on your location and the volume of your order. Generally, deliveries take between 25 to 45 business days for domestic orders, and may take longer for international (Outside Europe) shipments. We also offer express delivery options for urgent needs.
Shipping fees are calculated based on the order volume, destination, and the chosen shipping method. For large orders, we may offer discounted shipping rates or even free shipping under certain conditions. Please contact us for an estimated shipping cost for your order.
What Certifications & Warranty do you offer on your products?
All our products are fully certified to meet the required safety, environmental, and regulatory standards for global markets. We provide products with various certifications, including CEE (European Economic Area), FCC (Federal Communications Commission), ROHS (Restriction of Hazardous Substances), UKCA (UK Conformity Assessed), CE (Conformité Européenne), UL (Underwriters Laboratories), CB (Certification Body), and others depending on the product and market. These certifications ensure that our products meet international safety, quality, and environmental requirements. If you require specific certification documents for any product, we are happy to provide them upon request.
All our products come with a 12-month warranty against manufacturing defects. If you experience any issues, please contact us promptly to arrange for a replacement or repair. We are committed to providing high-quality products and ensuring customer satisfaction for our business clients.
How important is the W rating of devices when choosing an external battery?
The W (watts) rating of a device indicates its power consumption. An external battery must be able to deliver enough power to charge your devices without interruption. The higher the W rating, the faster your devices will charge. Example: a 22.5W battery will charge your phone faster than a 10W battery.
How is external battery capacity measured, and why is it important?
External battery capacity is measured in milliamp-hours (mAh). It represents the amount of energy the battery can store. The higher the capacity, the longer the external battery can charge your devices before needing to be recharged itself.
What payment methods do you accept for orders?
We accept several payment methods for bulk orders, including bank transfers, credit cards (Visa, MasterCard, American Express), and PayPal via our website. We also offer invoice payment options for regular customers and businesses with a professional account.
How Can I get a quote for an order?
if you have a specific bulk order in mind, please contact us directly through our contact form or by LiveChate. We will be happy to provide you with a personalized quote based on your needs and order volume.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email, allowing you to track the delivery status in real-time. You can also check the status of your order directly from your customer account on our website.
Any question?
You can contact us through our Live-chat support ! We will be happy to assist you.
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